Overview

In providing services for all of our clientele, it is also understood that satisfaction is not always guaranteed. Outcome will vary for different reasons. If for any reason/reasons you are not satisfied with services, you can request a full refund, no questions asked.

 

For cancellations, we  require a 24-48 notice, a minimum of 24 hours in advance in order to avoid a cancellation fee.

 

For reschedules, we  prefer to do all reschedules within the same week(if possible). This helps to prevent sessions from overlapping and creates backlog appointments and gaps in the schedules that become difficult to manage and interfere with the business cash flow. The goal is to be able to keep improving the quality of the service for all. There are some exceptions to the reschedule policy, however it  is greatly appreciated if everyone can stay consistent with the schedule as much as possible.